FAQ

FREQUENTLY ASKED QUESTIONS

1.DO I NEED TO UNDERTAKE A HEARING TEST? 

The purpose of a hearing test is to determine how much hearing loss you are facing.
The audiologist then adjusts the volume of the hearing aid and frequency according to the level of loss. However, this service is expensive with the audiologist taking 80% of your money you pay,  which is why you need 2,000 pounds to buy a hearing aid locally in stores even at cost effective places.
The price of the service completely exceeds the value of the hearing aid itself, which is unjust, unfair and unaffordable by most.
HMB's Hearing Aids have easy to use buttons on them to adjust the volume, allowing customers to increase or decrease the volume as they see fit. Even if it takes some time to adjust yourself the first time around, you don't need more tuning after setting. It also saves huge service fees with our team ready to help you set these up over the phone or by video call any time as part of our free service care package.

2. ARE YOU A SCAM?

We apologize for your online shopping experience, sadly there are many shady online stores who steal our product images and sell cheap low quality hearing aids to their customers. Although they state a 30-day refund, or even a 90-day refund, they do not abide by this promise, not only cheating people in need, but also affecting our entire industry. Since their company is not based in the UK, they are not afraid of any repercussions even if they do not comply with the refund policy. But HMB is different. Our company is baed in South West Devon, England. It is a formal UK registered company, and our products have passed FDA and CE certification. (Please add our whatsapp for documentary proof, which is not shown here for fear of theft or fraudulent activity.) So please be fully assured that you are in safe hands with HMB and we will abide by our promise and provide quality hearing AIDS to consumers with a no-nonsense return guarantee.

3. ARE THEY BLUETOOTH COMPATIBLE AND DO THEY LINK TO A MOBILE APP?

Any of our hearing aids does not include Bluetooth and the function of linking to any APP, because the function of Bluetooth and connecting to a mobile phone is to adjust the volume, but HMB’s hearing aids already have their own volume adjustment buttons, you only need to press the Adjust it for one use. Exceptionally, the addition of Bluetooth will cause the hearing aid to be bulky and have to sacrifice battery capacity, which will have a devastating impact on battery life, so our hearing aids do not have any Bluetooth and link app functions.
Our hearing aids don’t include Bluetooth functions or any linking to Mobile Apps for volume control.
This is because it is extremely easy to adjust volume manually with our simple to use buttons.
Although Bluetooth would be a nice extra feature, sadly this would make the hearing aid much more bulky, meaning that they would no longer be hidden from sight or be as comfortable to wear for things like exercise or long walks. Furthermore, this would too much to a devastatingly lower battery capacity, with the bluetooth feature draining the battery at such high speeds that you would need frequent recharges throughout the day. It is for these reasons our hearing aids do not have any Bluetooth or app linking functions.

 

4. WHY IS IT COMMON FOR HEARING AIDS TO FALL OUT OR FIT WRONG

Hearing Aids typically fall from the ear based on two reasons, the first is because the ear cap attached to the hearing aid  is too big or too small. If the ear cap is too big it can easily fall out or move around in the ear, if too small the ear cap leads to adsorption instability compromising both sound quality and comfort. The solution is therefore having an ear cap that has optimum fitting.
HMB Hearing Aids come with five different sized double medical grade silicone ear caps to accommodate different ear sizes and ensure that you don’t face the above outlined problems.
The second is because of wearing your hearing aid in the wrong direction, which is surprisingly very easy to do when first getting accustomed to a new pair of hearing aids.
Our Hearing Aids  are ergonomically designed. The correct way to wear these would be to have the “switch on/off button” pointing towards the back of your head and the small safety removal wire facing towards the front of  your face. After doing this, you will notice that the hearing aid is firmly attached to the ear canal.

 

5.I SUFFER FROM TINNITUS, DO THESE HELP OR FIX THE ISSUE?

Absolutely! Whilst our hearing aids do not completely remove tinnitus, they reduce this significantly. This is done via our noise canceling technology which looks to neutralize the sound of tinnitus with sounds on a more natural wave length, meaning that his will be considerably more tolerable when wearing our hearing aids. 

6. IS IT SAFE TO BUY HEARING AIDS ONLINE?

Absolutely! Buying hearing aids online is a safe and common practice that people are turning towards to save the 80% charge at audiologists. for a £3000 pair for example this means a service charge of £2400 which in our opinion is far too expensive.
That being said, there are a few red flags we would suggest you look out for.
FIrst of all please check and ensure that there are multiple payment methods including Paypal offered, this is because many shady online businesses offer only one channel of payment, meaning regardless of the outcome they won't return or refund you.
Following this, please look to see their shipping time. Most companies based overseas in China and over locations who simply sell from large factory outlets unlike producing them in-house like our R&D team in Devon tend to offer shipping times of over 7 working days (one and a half weeks) due to international delivery.
Whilst you could still be happy with your purchase there is no quality guarantee and returns would be extremely troublesome and costly in some scenarios. 

7. WHAT DOES A 30 DAY GUARANTEE MEAN?

Our 30 day no hearing money back guarantee means that you will have a full 30 days to use our hearing aids and decide if you want to keep them.
The reason we give a full 30 days from the day you receive them (confirmed via signed and tracked delivery) is because it takes up to 3 weeks for your brain to fully adjust to a new pair of hearing aids. During this period at any time if you don’t feel our hearing aids are helping you to improve your hearing we have a very simple and no-nonsense returns policy where we will be happy to provide you a return address and a full refund. 

8.WHY IS IT SO CHEAP ARE THERE ANY HIDDEN FEES OR COSTS? 

Did you know that approximately two thirds of the costs that you pay for your hearing aids are for the salary of the doctor or audiologist and not for the hearing aids themselves?
It doesn’t seem right that we pay a small fortune when it can cost so much less than what it needs to.
That’s why HMB hearing cuts out the middle man and gives you premium quality at a fraction of the price you would pay anywhere else.

9.WHAT WILL BE IN THE BOX? 

Each of our HMB Hearing Aids come with the following:

1: Hearing aids
2: Portable carrying case
3: Sized Silicon Ear Domes (Small, Medium, Large)
4: Cleaning brush
5: USB to recharge hearing aids
6: Volume adjustment tool
7: Hearing journey companion guide
8: Operations and technical guide

10. HOW LONG DOES THE BATTERY LAST?

Our batteries are designed with a full days worth of usage and long trips in mind, lasting 30 hours after a single charge and 4 full charge cycles. If you ever need to recharge your hearing aids no need to worry about waiting long, as the ultra fast charging function means they'll be back to 100% after only 3 hours.

11.WHAT IS THE LIFE EXPECTANCY OF HMB HEARING AIDS?

HMB hearing aids are designed with longevity in mind with an average life cycle of four years if used frequently everyday.
More than just a device, HMB is a companion here to stay with you for a long time.

12.CAN I USE HMB HEARING AIDS WHILST EXERCISING?

Our hearing aids are designed to be exercise friendly so you can use them without compromising a light to medium active lifestyle.
With a snug fit design, you don't need to worry about your hearing aids falling out no matter what activity you wish to do.  

 

 

Please don't worry if your question doesn't appear here, please contact us: support@hmbhearing.co.uk